The following withdrawal policy applies to consumers. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business, or profession.
Right of Withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire after 14 days from the day:
- on which you, or a third party other than the carrier and indicated by you, acquire physical possession of the goods, where you have ordered one or more goods in a single order that are delivered together; or
- on which you, or a third party other than the carrier and indicated by you, acquire physical possession of the last good, where you have ordered multiple goods in a single order that are delivered separately; or
- on which you, or a third party other than the carrier and indicated by you, acquire physical possession of the last lot or piece, where you have ordered a good that is delivered in multiple lots or pieces; or
- on which you, or a third party other than the carrier and indicated by you, acquire physical possession of the first good, where you have concluded a contract for the regular delivery of goods over a defined period of time.
You can exercise your right of withdrawal online at https://www.leichtmut.de/withdraw-from-contract/. If you use this online function, we will communicate to you, on a durable medium (e.g. by email), an acknowledgement of receipt without delay, including details of the content of the withdrawal declaration and the date and time of its receipt.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal via the withdrawal function (the “withdrawal button”) before the withdrawal period has expired.
You may also exercise your right of withdrawal by informing us (Leichtmut – Jacob Muth, Jacob Muth, Dithmarscher Str. 48, 22049 Hamburg, Germany, telephone: +49 1514 1343643, email: jacob@leichtmut.de) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or an email). You may use the attached model withdrawal form, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.
Effects of Withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back or until you have supplied evidence of having sent the goods back, whichever is the earliest.
You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
You will have to bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
Exclusion of the Right of Withdrawal
Pursuant to § 312g (2) BGB, the right of withdrawal does not apply to contracts for the supply of goods that are not prefabricated and for the manufacture of which an individual choice or determination by the consumer is essential, or which are clearly tailored to the personal needs of the consumer.
At Leichtmut, this exclusion applies in particular to products marked as “Custom”. Standard products remain subject to the regular right of withdrawal described above. A more detailed description of the two product types can be found in § 3 of our General Terms and Conditions.
Model Withdrawal Form
(If you wish to withdraw from the contract, please use the online withdrawal function we provide at https://www.leichtmut.de/withdraw-from-contract/, or complete this form and return it.)
— To Leichtmut – Jacob Muth, Jacob Muth, Dithmarscher Str. 48, 22049 Hamburg, Germany, telephone: +49 1514 1343643, email: jacob@leichtmut.de
— I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*) / for the provision of the following service (*)
— Ordered on (*) / received on (*)
— Name of consumer(s)
— Address of consumer(s)
— Signature of consumer(s) (only if this form is notified on paper)
— Date
___________
(*) Delete as appropriate.